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CX Project Manager

Tripadvisor · London or Oxford (hybrid)

Pay not listed · posted 14 Aug 2026Apply on employer site ↗

What this job really involves

Leads AI and automation projects inside customer service operations, from discovery to deployment, working with the AI Automation Lead. The title doesn't say AI; the job is mostly AI rollout.

From the ad, in plain English:

  • Lead AI and automation projects in customer service, from discovery and scoping to deployment and review.
  • Keep a roadmap of AI initiatives tied to customer service goals.
  • Manage timelines, budgets, risks and external vendors.
  • Work with the AI Automation Lead, R&D, Technology and Service Operations teams.

Who it suits

Project managers from customer service or operations who have delivered tech or automation projects.

Why it’s on Second Wave AI Jobs

AI-heavy role

The title doesn’t mention AI, but rolling out or running AI tools is written into the core duties, not just listed as a nice-to-have. Tripadvisor isn’t an AI company. How we choose jobs.

This summary is written by Second Wave AI Jobs from the public ad. Always read the full ad before applying.

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